To make a purchase from www.homexpert.gr it is not necessary to register in the Store (using "username" and "password"). During the purchase process the user will be asked to login (if he is already registered) or to state the details to which the products will be sent. If the user wishes, he can either state a password and so his data will be saved for future transactions, or not declare a password, so in future transactions he will need to repeat the declaration of the relevant data. This information remains strictly confidential. Orders are made in writing online by completing and sending the relevant form available in the store. For special cases the order can be made by phone or email. In these cases the order is confirmed via email. In products that have to be produced, made changes or ordered according to the customer's choices, the order is valid only if the customer prepares all or part of the value of the order. Other updates on the status of the order are displayed on the user's screen and are sent by e-mail to the contact email address entered by the user. During the processing of each registered order, the stock availability of the ordered products is confirmed. In case the availability or delivery time differs from the one listed on the page of the goods, the user will receive relevant information.
Before sending the order, the user is aware of the following information:
a. That the user's counterparty is the company N. KOKKA BROS OE.
b. The main characteristics of the goods ordered.
c. The total price of the goods, including VAT. and any other charges as well as, where applicable, all additional shipping, delivery or postage charges and any other charges.
d. The arrangements for payment, delivery, execution of the deadline within which the company undertakes to deliver the goods.
e. That the user can submit any complaint in any way and especially by phone to the number 2431055475 or by email to firstname.lastname@example.org and that the company, after examining the complaint will contact the user as soon as possible.
f. Given the use of the internet as a means of distance communication, there is no user charge by the company for the use of the Store,
g. That the user has the right to withdraw in accordance with the conditions, deadline and procedures for exercising the right listed below.
h. That the company is liable for actual defects and lack of contracted properties in accordance with articles 534 et seq. of the Civil Code and that the Company provides further commercial guarantee and after-sales support services, in accordance with the following terms,
You can, using any means of communication, cancel an order so that it is not executed, provided that it has not already been executed.
The customer-user, if he is a natural and not a legal entity, may, within 14 calendar days from the delivery of the goods to the user (or the delivery to a carrier chosen by the user other than the one offered by the company), withdraw from the contract with the company (that is, for all the goods of each order). The Company in this case will return to the user all the money received from him (by credit to his debit / credit card account as long as he used it for the transaction, otherwise by credit to a bank account that the user will indicate - in any case , no refunds will be charged for such refunds - including, where applicable, delivery costs (excluding additional costs due to the user choosing to use a delivery method other than the cheaper standard delivery method offered by the company), without undue delay and definitely within 14 calendar days from the day the company is notified of the user's withdrawal via email. The user must, in this case, return by means of an email of the land and at his own expense and responsibility the goods to the company, without undue delay and certainly within 14 calendar days from the day he declared that he was withdrawing from the contract. Excluded from the right of withdrawal are products manufactured to the consumer's specifications, products which are not eligible for refund for health reasons or for reasons of hygiene, if they are sealed and have been unsealed after delivery, eg Mattresses and mattresses, products which, after delivery, due to their nature, are inextricably mixed with other elements. The user is responsible for any reduction in the value of the goods resulting from manipulation that was not necessary to determine the nature, characteristics and operation of the goods and this reduction will be deducted from the money returned by the company to the customer. Simply put, the good must be in a state that allows it to be resold, so you can try the good, but not use it. The returned goods must, in addition, be just like before the sale with the card where it exists, in its complete original packaging (box, nylon, foam, which should not have tears or damage / deterioration) and with everything the contents of the original packaging (instructions for use, specifications and warranties, etc.). The user can return the goods himself at the headquarters of the company. Goods that were sold with an extra gift will have to be returned with the extra gift, otherwise the value of the gift will be deducted from the returned amount. Otherwise, the current provisions of Law 2251/1994 on withdrawal apply. Rights of cancellation, withdrawal or replacement should not be confused with the case of defective goods,
as these are covered by their respective warranties and the official dealerships of the brands are responsible for their replacement.
In case of liability of the Company for a real defect or for lack of contracted quality of the good, the user is entitled, at his choice a) to demand, without charge, the correction or replacement of the product with another, unless such action is impossible or requires disproportionate costs, b) to request a reduction of the price or c) to withdraw from the contract of sale, unless it is an insignificant actual defect. In order for a property to be considered contracted, it must have been agreed in writing. If the buyer chooses to correct or replace the product, the company must make the correction or replacement within a reasonable time. The above rights of the user are barred after two years.
Any product offers are valid until stocks run out. The Company is not responsible for any errors in features, photos and product prices listed in the Store and can not guarantee that there will be no errors for any reason when entering and / or updating the features and / or price of a product. For this reason, in the context of good faith, if the user finds that a good is offered at an unusually low or high price in relation to its market value, before proceeding with the order, he must contact the company by email at info @ homexpert.gr. The company reserves the right not to complete the sale in the event of an error such as those mentioned.
According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR). https://ec.europa.eu/consumers/odr/main/?event=main.home2.show